Refund Policy

New products eligible for return

Eligible new and unused merchandise can be returned for defective and non-defective reasons, and eligible exchanges are accepted. A non-defective request may follow a change of mind or selection of the wrong style. Original condition, packaging, tags, and supplied accessories must be retained. Damage, defects, incorrect fulfillment, missing components, or a material difference from the description may also be reported.

Request review within 30 days

Email chibuwood@gmail.com within 30 days after delivery and include the order number, checkout email, and explanation. Product and packaging photos or video may be needed for damage, faults, incorrect goods, or missing parts. Approval and the correct return destination must be obtained before mailing; the store correspondence address is not automatically a returns warehouse.

Label, restocking, and exchanges

A free prepaid return label is included in the package for an eligible approved mail return. Contact us if that label is absent or lost. No restocking fee is charged. Exchange fulfillment depends on review and available inventory.

Refund timing

After approval, the refund is processed and initiated to the original payment method within 10 days. The bank or payment provider may require additional time to post the credit. Rights that cannot legally be excluded remain unaffected.